Cancellation & Refund Policy

Foreign exchange transactions are subject to regulatory guidelines, currency market volatility, and irrevocable settlement processes. Accordingly, all forex-related transactions once executed are generally non-cancellable and non-refundable, except where explicitly stated in this Policy or required under applicable law.

a) Pre-Execution Cancellations

• A transaction may be cancelled only if the cancellation request is made before execution or currency conversion.
• Upon successful cancellation prior to execution, a cancellation charge of 2% of the transaction amount shall be deducted.
• The balance amount, after deduction of the cancellation charge and applicable taxes (if any), will be refunded to the customer.
• Cancellation requests must be raised immediately through the designated support channel or at the branch.

b) Post-Execution Cancellations

• Once a foreign exchange transaction has been executed, cancellation is strictly not permitted.
• Rate fluctuations, change of travel plans, or personal reasons shall not be considered valid grounds for cancellation after execution.

a) Eligible Refunds

Refunds may be considered only in the following circumstances:

• Transaction failure or duplication due to technical or operational error
• Excess amount charged due to system or manual error
• Transaction cancelled prior to execution, subject to a 2% cancellation charge
• Any other case mandated by applicable law or regulatory directive

b) Non-Refundable Cases

Refunds shall not be provided in the following situations:

• Completed or executed forex transactions
• Currency already delivered or collected
• Forex cards issued, loaded, or activated
• Services partially availed
• Losses arising due to incorrect customer information
• Market-driven exchange rate fluctuations

• Once a forex card is issued, loaded, or activated, no cancellation or refund shall be permitted.
• Any remaining balance on the card shall be governed by the card issuer’s terms and applicable charges at the time of unloading or closure.
• Card issuance fees, reload fees, cancellation charges, and service fees are non-refundable.

• Approved refunds will be processed within 7–10 working days, subject to banking channels and settlement timelines.
• Refunds shall be credited to the original mode of payment wherever feasible.
• GGS Forex shall not be responsible for delays caused by banks, payment gateways, or third-party service providers.

Customers are responsible for:

• Reviewing and confirming transaction details before authorization
• Providing accurate and complete information
• Understanding applicable exchange rates, charges, and cancellation terms prior to execution

Once confirmed, the transaction shall be deemed final and accepted.

GGS Forex shall not be held liable for cancellations, delays, or refunds arising due to events beyond its reasonable control, including but not limited to system failures, regulatory changes, market disruptions, natural calamities, or government actions.

All disputes related to refunds or cancellations shall be addressed through GGS Forex’s internal grievance redressal mechanism in line with applicable RBI guidelines. Decisions taken in compliance with regulatory requirements shall be final and binding.

GGS Forex reserves the right to amend or modify this Policy at any time in line with regulatory, operational, or business requirements. Updates shall be effective immediately upon publication on the website.

For refund or cancellation-related queries, please contact:

GGS Forex — Transparent Charges. Regulated Processes. Trusted Forex Services.